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NIRANJAN

K

Niranjan K

//Full Stack Developer & Solutions Engineer

SCROLL, GENTLY
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Experience

Technical Support Engineer 2

★ PROMOTED

Twilio

Sept 2026 – Present

Promoted to TSE 2 in September 2026 to lead technical investigations, architect complex enterprise integrations, and guide customers on Twilio's AI product suite with custom backends.

  • ›Promoted to TSE 2 in September 2026 after driving high-impact technical resolutions for enterprise accounts.
  • ›Guide enterprise customers on architecting and integrating Twilio’s AI product suite (Conversation Orchestrator, Customer Memory, Conversational Intelligence) with Twilio Flex and custom backends.
  • ›Investigate and analyze complex customer-reported anomalies, identify root causes across distributed logs, and engineer timely, scalable fixes.
  • ›Active KCS publisher and built monitoring dashboards during large-scale Grafana migrations for backend logs.
Twilio FlexConversationsAI OrchestratorCustomer MemoryConversational IntelligenceWebSocketsGrafanaREST APIs

Technical Support Engineer 1

Twilio

Oct 2024 – Aug 2026

Joined Twilio in October 2024. Guided developers and architects globally across core Twilio communication APIs, recognized as Q2 2026 Twilio Champion for technical excellence.

  • ›Awarded Q2 2026 Twilio Champion - GCSO for outstanding technical leadership and customer support.
  • ›Supported enterprise customers across Twilio core products: Studio, Conversations, Voice, Video, and Twilio Flex.
  • ›Partnered with developers, architects, and support personnel to resolve complex technical blockers and recommend best practices.
Twilio StudioConversationsVoice & VideoTwilio FlexREST APIsDebugging

Support Engineer - Data Operations

Dataweave

Jan 2024 – Jul 2024

Led automated data extraction pipelines and SKU mapping operations delivering high-integrity market analytics to enterprise retail clients.

  • ›Spearheaded large-scale automated data extraction initiatives using cron scheduling for timely retrieval of crucial product telemetry
  • ›Facilitated seamless monthly and quarterly client data deliveries, directly optimizing client decision-making workflows
  • ›Developed automated data-quality verification scripts integrated directly into ETL pipelines to enforce data integrity
PythonSQLCron SchedulingData PipelinesETLQuality Validation Scripts

Software Developer Intern

Foxsense Innovations

Jun 2022 – Dec 2022

Engineered core UI and backend features for VIGIL, an enterprise SaaS integration monitoring suite.

  • ›Developed reusable, high-performance filter components deployed across multiple analytics views in the VIGIL SaaS platform
  • ›Implemented role-based route access validation and navigation guards ensuring multi-level security and data governance
  • ›Collaborated closely with QA teams to systematically diagnose, patch, and regression-test platform bugs
React.jsNestJSTypeScriptREST APIsAccess ControlQA Collaboration

Featured Work

Heimdall — VLC & mpv Media Companion

Modern, high-performance local media tracker with dual-engine VLC & mpv 0ms telemetry, intelligent speech subtitle auto-sync using acoustic correlation, TMDB metadata indexing, and a couch remote PWA.

TypeScriptNext.jsTailwind CSSPythonAudio TelemetryTMDB APIPWA
View Repository →

Chronos — Routing & SLA Orchestration Engine

Enterprise ticket routing and SLA orchestration engine for high-concurrency multi-tenant operations. Features sub-millisecond CQRS read analytics, non-blocking ticket claiming, timezone-aware SLA tracking, transactional outbox publishing, and a real-time WebSocket War-Room.

NestJSNext.js 15React 19PostgreSQL 16Prisma ORMRedis (BullMQ & Lua)Socket.ioDocker
View Repository →

Libo v2 — Multi-Tenant Library Management

Production-grade multi-tenant library platform featuring strictly isolated per-tenant PostgreSQL databases, dynamic connection pool management, RBAC, automated circulation pipelines with immutable ledger transactions, and an interactive 2D spatial floor-plan canvas.

NestJS 10React 18Vite 6TypeScriptPostgreSQL 16TypeORMDocker
View Repository →

LeetCode Daily Challenge & Streak Discord Bot

Asynchronous Discord bot querying LeetCode's GraphQL API to deliver daily coding challenges, progressive spoiler-safe hints, and smart reminders. Implements private ephemeral streak tracking, milestone celebrations, and automated cron scheduling with PM2.

PythonDiscord APIGraphQLaiohttpSQLitePM2Cron
View Repository →

Expertise

Core Strengths

Full-Stack Web Development

Building responsive, reactive web applications using React, Next.js, TypeScript, and modern state management.

Distributed Backend & API Engineering

Designing event-driven microservices, high-throughput RESTful/GraphQL APIs, and asynchronous pipelines using Node.js, NestJS, and Python.

Database Architecture & Modeling

Modeling relational schemas, optimizing query performance, and implementing strict multi-tenant isolation across PostgreSQL, MongoDB, and MySQL.

Proficient

Cloud & Real-Time Communications

Architecting real-time WebSockets, Redis Pub/Sub, AWS EC2 instances, and scalable cloud communication workflows.

System Reliability & Observability

Telemetry analysis, Grafana dashboards, log tracing, and systematic root-cause investigation across distributed architectures.

Exploring

Enterprise Java & Spring Boot

Exploring enterprise architecture patterns, dependency injection, and microservice orchestration with Spring.

Applied AI & Conversational Intelligence

Integrating LLMs, conversational orchestrators, contextual memory, and intelligent agent workflows.

About Me

Ihavealwaysbeendrivenbythethrillofspottingopportunitieswheretechnologycansolverealfriction.Fromtinkeringwithearlyscriptstoarchitectingenterprise-gradeplatforms,theprocessofturninganabstractconceptintoreliable,production-readycodeiswhatexcitesmeeveryday.

Currently,IworkwithenterprisedevelopersandarchitectsatTwilio,helpingthemdesign,troubleshoot,andscalereal-timecommunicationsplatforms,AIintegrations,andmission-criticalworkflows.Ithriveinthatsweetspotwheredeepengineeringmeetspractical,customer-facingproblem-solving.

Whenbuildingmyownapplications,Ilovedivingintofull-stackdevelopment—craftingdistributedbackends,real-timeeventrouting,andsnappymodernwebfrontends.

⚽When I'm not coding or debugging systems, you'll find me watching Premier League football, gaming, or riding motorcycles across open roads.🏍️

Education

// Formal Education

Integrated MSc in Software Systems

PSG College of Technology, Coimbatore

2019 – 2024Completed

Comprehensive 5-year integrated program covering theoretical and applied computer science, software engineering, systems design, and advanced computing paradigms.

// Coursework

Data Structures & AlgorithmsDatabase Management SystemsSoftware EngineeringObject-Oriented ProgrammingComputer NetworksDistributed Systems

// Achievements

  • >Completed comprehensive software systems curriculum with strong foundation in systems programming and full-stack development
  • >Active contributor to technical clubs, open source projects, and software design initiatives

// Certifications & Continuing Ed

Advanced Data Analytics Professional Certification

Google

Professional certification demonstrating proficiency in end-to-end data analytics, statistical modeling, data visualization, predictive analytics, and Python data pipelines.

CertifiedCredential

Let's Talk

// Open for technical collaborations & solutions engineering

LOCATION: Bengaluru, India